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The Conundrum of a Guarantee

February 20th, 2025

At CYRVANA, we’ve had prospective customers ask if we provide a guaranteed pass after they take our training. Some have even inquired about our certification success rate. Through this post, we want to explicitly clarify that we do not offer guarantees, and certification success rate is NOT the right metric for evaluating our service offering.

The "Guarantee" Predicament

There are training providers out there that promise a guaranteed pass after taking their courses. When we see these claims, we can’t help but think of the famous scene from the 1995 movie Tommy Boy, where Chris Farley humorously questions the value of a guarantee on a box. If you haven’t seen it, here’s a refresher: Tommy Boy Guarantee Scene.

The essence of the scene is that a guarantee is just words unless the product or service truly delivers. And that’s exactly why CYRVANA does not offer guarantees—because success in certification exams is not something that can simply be promised. It depends on the effort, understanding, and practical application of knowledge by the individual taking the test.

Quality Comes from Experience, Not Marketing

This brings us to a broader conversation about quality. Consider a perspective famously shared by Steve Jobs:

The group of people that do not use quality in their marketing are the Japanese. You never see them using ‘quality’ in their marketing. It’s only the American companies that do. Yet if you ask people on the street which products have the best reputation for quality, they will tell you Japanese products. How could that be?

The answer is simple: Customers don’t form their opinions on quality based on marketing claims, awards, or guarantees. They form their opinions based on their actual experience with a product or service.

An organization can spend enormous amounts of money on quality marketing or win every industry award, but if their service does not deliver real value, customer perception will eventually reflect that reality. That’s why at CYRVANA, we focus on the effectiveness of our training rather than making blanket guarantees about exam outcomes.

What We Do Offer

Instead of a misleading “guarantee,” we offer:

  • Expert-Led Training – Practical insights from professionals with real-world experience.
  • Comprehensive Study Material – Resources designed to deepen understanding, not just help you pass a test.
  • Interactive Learning – Hands-on approaches that help reinforce knowledge.
  • Personalized Guidance – Support that helps learners address their specific challenges.

Success is ultimately in your hands, and we equip you with the tools you need to achieve it. But a guarantee? That’s not part of our promise—because real learning and success can’t be boxed up and stamped with a marketing claim.

At CYRVANA, we stand by the integrity of our training and the capabilities of those who take it seriously. Your success is not something we can guarantee, but it is something we are committed to helping you earn.

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